COVID-19 Delivery Service Update - 13 May 2020

We are currently delivering furniture but are obviously unable to enter your home to install, build or assemble.

Our full service, premier, delivery has been paused for the time being until we are allowed to enter customer's homes once again. We are being updated daily by the British Retail Consortium and will resume a full service delivery as soon as we are allowed to.

We are however now able to offer a contactless doorstep, threshold or outbuilding delivery which may be appropriate for smaller items.

If you have an existing order with us which is built and suitable for a doorstep delivery we will have contacted you in the last couple of weeks to arrange your delivery. If you have not heard from us it is likely that your order includes some particularly large or heavy items such as a dresser or large wardrobe which we wouldn't normally consider appropriate for a doorstep drop. However if your's is one of those orders, but you have plenty of help at hand and you would like us to schedule a contacless delivery for you then please do let us know. We will be delighted to help.

If you are waiting for a full service delivery and installation then please be assured we are as keen to get to you as you are to receive your lovely new furniture. We will take great care of it in the meantime and as soon as we are allowed to enter Customer's homes we will reinstate our full service deliveries.

Until such a time, we are required to adhere to Government guidelines which remain in force for the protection of our workforce, our customers and for the public health.

Stay Safe, See you Soon

Regards,

The Installation Team.

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Every piece of furniture that the Painted Furniture Company sell is designed, crafted and finished with great care. We think that it should also be delivered with the same great care, that’s why we don’t use standard shippers, couriers or parcel services. With few exceptions we will use our own team and vans to deliver your furniture, where that isn't possible we will use one of two specialist removal firms who we have worked with for a number of years. That way we can be sure that your painted furniture will be delivered by a strong team who are used to moving and handling special pieces.

For your convenience we offer two delivery services;

Standard Delivery Service - £40

• Standard delivery covers a ground floor first room delivery of your boxed or wrapped items
• You will receive a pre-booked delivery day with an am or pm delivery slot
• It may be possible to arrange a 2 hour window (but we can’t guarantee this)

Due to the way standard deliveries are scheduled our drivers will not be able to unpack any items, move any pieces upstairs or assemble items that require assembly (among other things this may include bed frames, wardrobes and dining tables). If you need us to position and assemble your furniture then please consider the great value premier delivery service.

Premier Delivery Service - £65/£75

Whilst it is always exciting, recieving and dealing with a full set of heavy or cumbersome bedroom or living room furniture it can be quite daunting. Our premier delivery service is designed to take any stress out of your day, our trained delivery team will do all of the hard work for you and leave you with a finished room. Of course it costs a little extra but we think the service is great value and most of our customers opt for the premier service.

• Pre-booked delivery service with call from the driver on the day if requested
• 2 Man Delivery to the room of your choice upstairs or down.
• All items unpacked and checked prior to delivery
• Assembly of Bed Frame, Fitting of Legs to Dining Tables and other assembly as required Excluding wardrobes.
• Fitting of Knobs and handles
• Removal of Transport Feet where needed
• All Packaging will be removed and recycled

Wardrobes - As most of our wardrobes are delivered fully assembled they will often have to be disassembled to be moved upstairs and reassembled once in place. Although this is a relatively simple task it can be time consuming and so we do not include this service as standard within the premier delivery service. If you are happy to build your wardrobe yourself thats fine, If you would like us to handle it for you then please make sure you check the Wardrobe assembly option at the checkout, it costs just £10 extra and we would fully recommend it.

Scottish Postcodes - £60 (Standard Delivery Service)

Sorry, but we're currently unable to offer our premier delivery service to customers in the Scottish post code regions.

Scottish postcode regions will receive our standard delivery service. Simply enter your postcode at the checkout and the shipping method will be calculated.

UK & Scottish Islands

For customers in UK or Scottish islands, including Isle of Wight, please contact us for a delivery price.