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Cirencester 01285 656 041 Kingston 0208 946 8336
FAQ

Frequently Asked Questions

Answered For You

Below is a selection of questions we get asked from time to time, If you have a question which isn't answered here or anywhere else around the site then please don't hesitate to call or email us.

Just go to the contact page to send us your question,.

Who is the Painted Furniture Company?

The Painted Furniture Company is a family-owned independent furniture store run by people who are passionate about painted furniture. We are not a virtual trader, we have two lovely showrooms, Cirencester and Kingston-upon-Thames, that you can actually visit and say hello in person and, if you call us, you can talk to a real person, someone who actually cares. Buying new furniture is a big investment. We will always make the effort to listen to what you really want and will use our expertise to guide you to the perfect solution, that’s what makes us different. To find out more and meet the Painted Furniture people click here

Do You have a Showroom?

Yes we do. In fact we have two beautiful showrooms where you can see and experience our furniture up close and personal.

A warm welcome always awaits in our showrooms, grab a coffee, relax, get to know the team and spend as long as you need too exploring all the different colour options, wood finishes and custom details. We are here to help as much or as little as you need.

Jump over to the Showroom page and find out more about visiting us in Kingston-Upon-Thames or Cirencester, we look forward to meeting you.

How is the furniture made?

A big question and certainly an important one!

We specialise in Painted Furniture and have spent years refining our furniture and discovering the best materials, paints and processes to use.

There is quite a lot of information under the build guides section of the inspiration pages and for a general overview you can also head to the Best of British article.

Of course if you have specific question and you don’t find the answer then just pick up the phone, If we don’t know the answer either then we certainly know where to find it!

Is it British Made?

Absolutely, and we are very proud of that.

From cutting the bare timbers and assembling the furniture, to painting and finishing, every process is completed from start to finish under the same roof.

Our Amberley, Modula, Island Breeze, Portland, Oxford and E2 Kids collections are all designed, developed and manufactured in Wiltshire in the Southwest of England.

The Millbrook Collection is an award-winning British design which is built at a different workshop, but is also manufactured in the Southwest.

For Arlow we head to the Home Counties to another family-owned workshop who have been building British Made furniture for over 50 years.

In an age of mass produced and imported furniture we are proud be keeping traditional hand crafting techniques alive and building our furniture right here in the UK.

For more information have a look at the Best of British article.

I need a custom size, can you help?

That’s an easy one - yes, of course we can!

In fact customising dimensions and fitting our furniture into the exact space you need is one of the things we are best at.

We can tweak a few dimensions here and there, reconfigure cupboards and drawers, or even build a completely bespoke piece, just for you.

Click here for all the details.

Can I customise the wardorbe internals?

As standard, all our wardrobes would come with a single hanging rail within each cupboard section, but we can fully customise the internals to suit your requirements! We would be able to add fixed/adjustable shelves, extra hanging rails, and central dividers to any of the wardrobes from our British made collections. Simply contact your local showroom with your requirements and they will be more than happy to help.

How can I be sure the colour is right?

Remember rule number 1 - Choosing colours is fun and not an exact science!

So don't panic, we're here to help.

Start by heading over to the Paint Room thats where you'll find all the information on our colours and wood finishes.

Each colour description will give an indication of similar colours available from some of the more popular paint brands.

One of the best ways to choose colours is to grab a Farrow & Ball, or similar, colour chart from your local DIY store so you can quickly scan which colours are similar and which work together.

Choosing furniture which complements the colour scheme in your home is a great way of really pushing the interior design.

Remeber our top tip though - a pot of paint is likely to be a lot less expensive than your new bedroom furniture, so you may want to just choose the furniture in your favourite colour and take it from there!

We love talking about colours so if you need any advice, just pick up the phone.

Can you send me a colour sample?

Absolutely yes we can.

In fact, we’d be delighted to show you some colours, just head over to the Paint Room and let us know what you need.

If I don't like the colour can I send the furniture back?

As our Furniture is customised to your order we are not able to accept returns if you do not like the colour, however we will always try to assist where possible.

Can you paint furniture in a colour outside of your standard range?

Yes we can. Our paint supplier offers a very effective colour matching service to any of the current colours from major paint manufacturers like Farrow and Ball and Little Greene.

It may be a little more difficult to match archived colours but it is always worth asking if you have a very specific requirement.

Our showroom team are always happy to talk through which of our colours are a close match to, or work particularly well with, specific paint colours from those manufacturers. There is a lot of additional info on our standard colours in The Paint Room. Whilst the cost of a special paint choice will vary slightly depending upon the number of pieces you order we generally say a 10% uplift will cover it.

How long before my new furniture is delivered?

Because your furniture is built just for and is built here in the UK we don’t run out of stock or face big delays in shipping.

You should expect the whole build, painting and delivery process to be completed in around 8 weeks.

Sometimes, like every manufacturing industry, we may face a delay in the supply of raw material, timber boards, drawer hardware, fabric etc. We’ve got pretty handy at solving these issues over the last couple of years and we’ll always let you know if anything is likely to delay your delivery.

If your purchase is time critical then please do check with us directly for the latest lead times for different collections. .

What are the delivery costs?

Every piece of furniture that the Painted Furniture Company sell is designed, crafted and finished with great care. We think that it should also be delivered with the same great care, that’s why we don’t use standard shippers, couriers or parcel services.

With few exceptions we will use our own team and vans to deliver your furniture and our delivery charges start at just £40.

If you would like our installation team to install your furniture in the room of your choice and undertake any assembly for you then we also offer a delivery and assembly service starting at just £65.

Most people will choose this service because our furniture is very heavy and needs careful handling, if you have any questions just call us to discuss.

Some locations may attract a delivery surcharge, you can head to the Delivery Information page for more details and a list of those locations.

What sort of Paint do you use?

Click Here For Paint Info
General Enquiry

Whether you have a general enquiry or a specific question about our furniture, just let us know what you need and we'll do our best to help...

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